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Shipping Policy

Effective Date: 3/30/25

 

At Viettra Imperiume, we are dedicated to delivering our luxury streetwear promptly and reliably. This Shipping Policy outlines the terms and conditions related to the shipment of our products.

 

1. Order Processing and Production Times

  • Production Time:

    • Black and White Shirts: Typically shipped within 2 business days.

    • Other Colors: May require up to 7 business days before shipment.

  • Order Processing: Orders are processed on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day.

 

2. Shipping Rates and Delivery Estimates

  • Domestic Shipping (USA):

    • T-Shirts and Shorts: $6.50 for the first item; an additional $2.00 for each extra item in the same order.

    • Hoodies and Pants: $8.50 for the first item; an additional $2.00 for each extra item in the same order.

  • Delivery Time: For U.S. customers, delivery typically occurs within 3-5 business days after shipment, depending on the destination.

  • International Shipping: We offer international shipping at a flat rate of $45 per shipment to cover customs and additional costs. Delivery times vary based on location.

 

3. Order Tracking

 

Once your order ships, you will receive a tracking number via email. Use this number on our website or the carrier's tracking system to monitor your shipment.

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4. Shipping Carrier Responsibility

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After your order is handed over to the shipping carrier, any inquiries regarding address changes, delays, or missing items should be directed to the carrier. Once the shipment is in their hands, we are no longer responsible for the package.

 

5. Shipping Restrictions

  • P.O. Boxes: Some carriers have limitations around shipping to P.O. Boxes. Please provide a physical address to ensure timely delivery.

  • International Customs and Duties: International orders may be subject to import duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

 

6. Shipping Updates and Inquiries

 

If you experience any issues with your shipment, please contact the shipping carrier directly using the tracking information provided. For further assistance, feel free to reach out to our customer service team.

 

7. Contact Information

 

For any questions or concerns regarding our Shipping Policy, please contact us at:

 

Thank you for choosing Viettra Imperiume. We appreciate your support and are committed to delivering quality products promptly.

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