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Refund Policy

Effective Date: 3/30/25

 

At Viettra Imperiume, we are committed to delivering high-quality luxury streetwear that embodies individuality and legacy. Your satisfaction is our priority. This Refund Policy outlines the terms under which returns and refunds are handled.

 

1. Eligibility for Returns and Refunds

 

Due to the custom nature of our products, we accept returns and offer refunds or replacements only under the following circumstances:

  • Defective or Damaged Products: If you receive an item that is defective, damaged, or misprinted, please contact us within 30 days of delivery to initiate a return.

  • Incorrect Orders: In the event that you receive an incorrect item or size due to our error, please notify us within 30 days of delivery for a resolution.

 

2. Reporting a Problem

 

To report an issue with your order, please:

  • Email us at [Your Contact Email] with your order number and a detailed description of the problem.

  • Attach clear photos of the defective, damaged, or incorrect item(s) to your email.

 

3. Resolution Options

 

Upon reviewing your claim, we will offer one of the following solutions:

  • Replacement: We will send a replacement item at no additional cost.

  • Refund: We will issue a refund to your original payment method.

 

4. Return Shipping

  • For Eligible Returns: If a return is deemed necessary, we will provide you with a return shipping label and cover the return shipping costs.

  • Customer Responsibility: Items must be returned in their original condition. Failure to return the item may affect the resolution process.

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5. Non-Returnable Items

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We do not accept returns or offer refunds for:

  • Buyer’s Remorse: Due to the custom nature of our products, we cannot accept returns for change of mind or incorrect size ordered. Please refer to our sizing charts before making a purchase.

  • Personalized Items: Items that have been customized or personalized are not eligible for return unless they are defective or damaged.

 

6. Processing Time

  • Replacements: Once your claim is approved, replacement items will be produced and shipped within our standard production timeframe.

  • Refunds: Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.

 

7. Contact Information

 

For any questions or concerns regarding our Refund Policy, please contact us at:

 

8. Changes to This Policy

 

Viettra Imperiume reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

 

By purchasing Viettra Imperiume, you agree to this Refund Policy.

Thank you for supporting Viettra Imperiume. Your satisfaction is important to us.

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